Request Account & Data Deletion
Public deletion request portal for Gendemy mobile app and web users in compliance with Google Play Developer Policies.
1. Account Deletion Policy
In accordance with Google Play's User Data policy on Account Deletion, all registered users of Gendemy(including students, parents, faculty members, and institute owners) have the unconditional right to request the complete deletion of their app account and associated personal data.
You do not need to have the mobile app installed, and you do not need to be currently logged in to submit this request. You can submit your deletion request directly through the online form below.
2. What Data Is Deleted vs. Retained
- Your personal account profile (name, email, phone number, avatar).
- Mobile device push notification tokens and stored session keys.
- Device authentication tokens stored in SecureStore.
- Personal attendance scan timestamps and check-in logs.
- Direct messaging and announcement delivery records.
- Statutory Tax Invoices: Fee receipts and GST tax invoices must be retained for the minimum statutory period (6 years) under Indian tax laws.
- Academic Integrity Ledgers: Formal course completion transcripts or certificates issued by an institute may be archived under the institute's historical records.
3. Web Deletion Request Form
Fill out this form to submit your account and data deletion request to our Data Protection Officer:
4. In-App Deletion Steps
If you have the mobile application open on your Android or iOS device, you can trigger deletion directly inside the app:
- Open the Gendemy app and sign in.
- Tap the Profile / Settings tab at the bottom right.
- Scroll down to the Account & Security section.
- Tap Delete Account & Data.
- Review the warning dialog and confirm deletion with your account password or OTP.
5. Processing Timeline
• Immediate Suspension: Once verified, your credentials and active session tokens are revoked immediately so the account cannot be accessed.
• 14-Day Cooling Period: To protect users against accidental deletion or unauthorized requests, account records enter a 14-day recovery buffer.
• Permanent Purge: After 14 days (and no later than 30 days from verification), all personal identifiers are permanently scrubbed from our active databases and backup logs.
Need Urgent Assistance?
Email our Data Privacy Team directly: [email protected]